![]() ![]() ****Customers qualify for the regional pricing if all accounts on their billing profile are concentrated in qualified LATAM countries, India, or Mainland China subject to conditions below.Bugs get prioritized to get resolved, no question. *** Plans are subject to a 30 day minimum term. These times may vary in countries with multiple time zones. ![]() **Business hours are generally defined as 8:00 AM to 6:00 PM in the customer country as set in My Account console, excluding holidays and weekends. *We will make every reasonable effort to respond to your initial request within the corresponding timeframes. * Access to AWS Incident Detection and Response for an additional fee. * Access to AWS Managed Services (AMS) for an additional feeġ0% of monthly AWS usage for the first $0–$150K AWS Incident Detection and Response is available at no additional charge in eligible regions for AWS Managed Services direct customers with AWS Enterprise Support.Ī pool of Technical Account Managers to provide proactive guidance, and coordinate access to programs and AWS expertsĭesignated Technical Account Manager (TAM) to proactively monitor your environment and assist with optimization and coordinate access to programs and AWS expertsġ0% of monthly AWS usage for the first $0–$10K It includes baseline operations, a designated Cloud Service Delivery Manager (CSDM), Cloud Architect (CA), and access to the AMS security team. AMS augments your existing teams with cloud operations skills and capacity. ![]() Includes baseline operations, a designated Cloud Service Delivery Manager (CSDM), Cloud Architect (CA), and access to the AMS security team.Īccess to AWS Managed Services (AMS) for an additional fee. AMS augments your existing teams with cloud advanced operations skills and capacity. AWS Incident Detection and Response leverages the proven operational, enhanced monitoring, and incident management capabilities used internally by AWS teams and externally by AWS Managed Services (AMS).Īccess to AWS Managed Services (AMS) for an additional fee. AWS Incident Detection and Response is an add-on to Enterprise Support that offers 24x7 proactive monitoring and incident management for selected workloads. Infrastructure Event Management (one-per-year)Īccess to proactive reviews, workshops, and deep divesĪccess to AWS Incident Detection and Response for an additional fee. Interoperability and configuration guidance and troubleshootingĪccess to Support Automation Workflows with prefixes AWSSupportĪccess to Infrastructure Event Management for additional feeĪccess to Support Automation Workflows with prefixes AWSSupport and AWSPremiumSupport Unlimited cases and unlimited contacts (IAM supported)īusiness-critical system down: < 30 minutesīusiness/Mission-critical system down: < 15 minutesĬonsultative review and guidance based on your applications (one-per-year)Ĭonsultative review and guidance based on your applications Prioritized recommendations curated by your AWS account teamīusiness hours** web access to Cloud Support AssociatesĢ4/7 phone, web, and chat access to Cloud Support Engineers Recommended if you have business and/or mission critical workloads in AWS. Recommended if you have production and/or business critical workloads in AWS. Minimum recommended tier if you have production workloads in AWS Recommended if you are experimenting or testing in AWS. ![]()
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